目的 探索和分析患者旅程地图的研究热点与发展趋势，为后续相关研究及临床实践提供参考。方法 检索Web of Science和PubMed数据库自建库以来至2024年5月10日发表的患者旅程地图相关文献，使用CiteSpace软件进行文献计量学分析。结果 共纳入331篇文献进行分析。患者旅程地图发文量持续增长，美国、加拿大、澳大利亚和欧洲地区占主导地位。研究热点围绕改善患者生活质量和提升医疗护理管理效率展开。通过数智技术赋能患者旅程地图发展、实施科学验证患者旅程地图应用效果是研究前沿与未来发展趋势。结论 患者旅程地图正处于高速创新阶段，未来应结合我国医疗卫生背景，根据相关理论和概念框架，发挥数字化技术优势，开发有针对性的干预措施，充分理解并改善患者就医体验，优化医疗服务流程。

Objective To explore and analyze the research hotspots and development trends of patients’ journey maps,and to provide reference for subsequent related research and clinical practice.Methods The relevant literatures on patient journey maps were searched in Web of Science and PubMed databases.The retrieval timeframe was from the inception to May 10th,2024.The bibliometric analysis was conducted by using CiteSpace software.Results A total of 331 articles were included for analysis.The number of published articles on patients’ journey maps continued to increase,with the United States,Canada,Australia and Europe dominating.Research hotspots focused on improving patients’ quality of life and improving the efficiency of healthcare management.Empowering the development of patient journey maps through digital intelligence technology and implementation science to the application effect of patient journey maps are the research frontiers and future development trends.Conclusions The patient journey map is at the stage of high-speed innovation. In the future, it should be combined with the healthcare context of our country.Based on the relevant theoretical and conceptual frameworks,we should take advantage of digital technology to develop targeted intervention measures,fully understand and improve the patient’s experience,and optimize the healthcare service process.

R47