目的 探讨心理弹性在护士情绪劳动与情绪倦怠间的调节效应。方法 便利抽样选择多省（市）16家三级甲等医院527名护士为研究对象，采用情绪劳动二维量表、情绪倦怠量表、心理弹性量表对其进行调查，应用层次回归法检验调节效应。结果 护士的表层表达、深层表达平均得分分别为（3.54±0.78）分、（3.67±0.76）分，情绪倦怠、心理弹性的平均得分为4.03(3.1，5.0)分、3.38(3.0,3.9)分。心理弹性在护士表层表达与情绪倦怠间起着显著调节效应（β=-0.159，P＜0.001），可以解释护士情绪倦怠2.5%的方差变异量；心理弹性在护士深层表达对情绪倦怠间起着显著调节效应（β=0.183，P＜0.001），可以解释护士情绪倦怠2.8%的方差变异量。结论 心理弹性可以调节护士情绪劳动对情绪倦怠的影响，提示可以通过强化护士的情绪劳动决策意识、提升心理弹性水平，来降低其情绪倦怠。

Objective To explore the moderating effect of psychological resilience between emotional labor and emotional burnout of nurses.Methods Convenience sampling method was used to select 527 nurses from 16 tertiary A hospitals in multiple provinces (cities) as the study objects and they were surveyed using the Emotional Labor Two Dimensional Scale,Emotional Burnout Scale,and Psychological Resilience Scale.The Hierarchical Regression Method was used to test the moderating effect.Results The average scores of nurses’ surface expression,deep expression,emotional burnout,and psychological resilience were(3.54±0.78),(3.67±0.76),4.03(3.1,5.0),and 3.38(3.0,3.9).Psychological resilience had a significant moderating effect between nurses’ surface expression and emotional burnout(β=-0.159,P＜0.001),which explained 2.5% of the variance of emotional burnout among nurses.Psychological resilience had a significant moderating effect on nurses’ deep expression and emotional burnout(β=0.183,P＜0.001),which explained 2.8% of the variance in nurses’ emotional burnout.Conclusions Psychological resilience can moderate the impact of nurses’ emotional labor on their emotional burnout,suggesting that their emotional burnout can be reduced by strengthening their awareness of emotional labor decision-making and improving their psychological resilience.

R47-05